Le Baromètre Qualiweb mesure chaque année la qualité de la relation client sur différents canaux digitaux.
L’étude menée au cours du dernier trimestre 2021 couvre cette année un panel d’environ 220 entreprises sur 16 secteurs d’activité.
| Secteur | Site | Canal testé : Mail | Canal testé : Facebook | Canal testé : Twitter | Canal testé : Instagram |
|---|---|---|---|---|---|
| Annonces - Bons plans | ADOPTE UN MEC | X | X | X | |
| Annonces - Bons plans | BLABLACAR | X | X | X | |
| Annonces - Bons plans | DISONS DEMAIN | X | X | X | |
| Annonces - Bons plans | GETAROUND (ex-Drivy) | X | X | X | |
| Annonces - Bons plans | HAPPN | X | X | X | |
| Annonces - Bons plans | JOB TEASER | X | X | X | |
| Annonces - Bons plans | KLAXIT (ex-IDVROOM) | X | X | ||
| Annonces - Bons plans | LEBONCOIN.FR | X | X | X | |
| Annonces - Bons plans | MEETIC | X | X | X | |
| Annonces - Bons plans | METEOJOB | X | |||
| Annonces - Bons plans | OUICAR | X | X | X | |
| Annonces - Bons plans | WELCOME TO THE JUNGLE | X | X | X | |
| Loisirs | BWIN | X | X | X | |
| Loisirs | CHEERZ | X | X | X | |
| Loisirs | DISNEYLAND PARIS | X | X | X | |
| Loisirs | FRANCAISE DES JEUX | X | X | X | |
| Loisirs | PARC ASTERIX | X | X | X | |
| Loisirs | PMU | X | X | X | |
| Loisirs | POKERSTARS.FR | X | X | X | |
| Loisirs | WINAMAX | X | X | X | |
| Tourisme - Transport | AIR FRANCE | X | X | ||
| Tourisme - Transport | BEST WESTERN | X | X | X | |
| Tourisme - Transport | BOOKING | X | X | ||
| Tourisme - Transport | EXPEDIA | X | X | ||
| Tourisme - Transport | HOTELS.COM | X | X | ||
| Tourisme - Transport | OUI.SNCF | X | X | X | |
| Tourisme - Transport | SOFITEL / ACCOR HOTEL | X | X | X | |
| Tourisme - Transport | TRANSAVIA | X | X | X | |
| Distribution | AUCHAN | X | X | X | |
| Distribution | CARREFOUR | X | X | X | |
| Distribution | E-LECLERC | X | X | ||
| Distribution | GALERIES LAFAYETTE | X | X | X | |
| Distribution | HOURA.FR | X | X | ||
| Distribution | LA SAMARITAINE (DFS.COM) | X | X | ||
| Distribution | LE BHV MARAIS | X | X | X | |
| Distribution | LE BON MARCHE | X | X | X | |
| Distribution | LIDL | X | X | X | |
| Distribution | MONOPRIX | X | X | X | |
| Distribution | PICARD | X | X | X | |
| Distribution | PRINTEMPS | X | X | X | |
| Distribution spécialisée | CASTORAMA | X | X | X | |
| Distribution spécialisée | DARTY | X | X | ||
| Distribution spécialisée | DECATHLON | X | X | X | |
| Distribution spécialisée | GO SPORT | X | X | X | |
| Distribution spécialisée | IKEA | X | X | ||
| Distribution spécialisée | INTERSPORT | X | X | X | |
| Distribution spécialisée | JARDILAND | X | X | X | |
| Distribution spécialisée | LAPEYRE | X | X | X | |
| Distribution spécialisée | LDLC | X | X | X | |
| Distribution spécialisée | LEROY MERLIN | X | X | X | |
| Distribution spécialisée | MARIONNAUD | X | X | X | |
| Distribution spécialisée | NESPRESSO | X | X | ||
| Distribution spécialisée | NOCIBE | X | X | X | |
| Distribution spécialisée | SEPHORA | X | X | X | |
| Distribution spécialisée | TRUFFAUT | X | X | X | |
| E-commerce | 3 SUISSES | X | X | X | |
| E-commerce | AMAZON | X | X | X | |
| E-commerce | JAPHY | X | X | ||
| E-commerce | LA REDOUTE | X | X | X | |
| E-commerce | PLACE DES TENDANCES | X | X | X | |
| E-commerce | RAKUTEN | X | X | X | |
| E-commerce | REGLO | X | X | ||
| E-commerce | SARENZA | X | X | X | |
| E-commerce | SHOWROOMPRIVE.COM | X | X | X | |
| E-commerce | SPARTOO | X | X | X | |
| E-commerce | VEEPEE | X | X | X | |
| E-commerce | VESTIAIRE COLLECTIVE | X | X | X | |
| Beauté - Cosmétiques | AVENE | X | X | X | |
| Beauté - Cosmétiques | AVRIL BEAUTE | X | X | X | |
| Beauté - Cosmétiques | BENEFIT | X | X | X | |
| Beauté - Cosmétiques | BIODERMA | X | X | X | |
| Beauté - Cosmétiques | CAUDALIE | X | X | X | |
| Beauté - Cosmétiques | CHANEL BEAUTE | X | X | X | |
| Beauté - Cosmétiques | CHARLOTTE TILBURY | X | X | X | |
| Beauté - Cosmétiques | CLARINS | X | X | X | |
| Beauté - Cosmétiques | CLINIQUE | X | X | X | |
| Beauté - Cosmétiques | DIOR PARFUMS | X | X | X | |
| Beauté - Cosmétiques | DIPTYQUE | X | X | X | |
| Beauté - Cosmétiques | FILORGA | X | X | X | |
| Beauté - Cosmétiques | GUERLAIN | X | X | X | |
| Beauté - Cosmétiques | LANCOME | X | X | X | |
| Beauté - Cosmétiques | L'OCCITANE | X | X | X | |
| Beauté - Cosmétiques | L’OREAL PARIS | X | X | X | |
| Beauté - Cosmétiques | NIVEA | X | X | X | |
| Beauté - Cosmétiques | NUXE | X | X | X | |
| Beauté - Cosmétiques | OH MY CREAM | X | X | X | |
| Beauté - Cosmétiques | PAI SKINCARE | X | X | X | |
| Beauté - Cosmétiques | TOPICREM (MAYOLY) | X | X | X | |
| Beauté - Cosmétiques | WELEDA | X | X | X | |
| Beauté - Cosmétiques | YVES ROCHER | X | X | X | |
| Luxe | BALLY | X | X | X | |
| Luxe | BOUCHERON | X | X | X | |
| Luxe | BREITLING | X | X | X | |
| Luxe | CARTIER | X | X | X | |
| Luxe | CHAUMET | X | X | X | |
| Luxe | CHLOE | X | X | X | |
| Luxe | DIOR COUTURE | X | X | X | |
| Luxe | FENDI | X | X | X | |
| Luxe | GIVENCHY | X | X | X | |
| Luxe | GUCCI | X | X | X | |
| Luxe | HERMES | X | X | X | |
| Luxe | JIMMY CHOO | X | X | X | |
| Luxe | LOUIS VUITTON | X | X | X | |
| Luxe | PRADA | X | X | X | |
| Luxe | SAINT LAURENT | X | X | ||
| Luxe | VAN CLEEF & ARPELS | X | X | X | |
| Luxe | VALENTINO | X | X | X | |
| Luxe | VERSACE | X | X | X | |
| Mode-Accessoires | AIGLE | X | X | X | |
| Mode-Accessoires | BASH | X | X | X | |
| Mode-Accessoires | CAMAIEU | X | X | X | |
| Mode-Accessoires | CLAUDIE PIERLOT | X | X | X | |
| Mode-Accessoires | ETAM | X | X | X | |
| Mode-Accessoires | GOLDEN GOOSE | X | X | X | |
| Mode-Accessoires | KIABI | X | X | X | |
| Mode-Accessoires | LACOSTE | X | X | X | |
| Mode-Accessoires | LANCEL | X | X | X | |
| Mode-Accessoires | LONGCHAMP | X | X | X | |
| Mode-Accessoires | LE SLIP Français | X | X | X | |
| Mode-Accessoires | MAJE | X | X | X | |
| Mode-Accessoires | SANDRO | X | X | X | |
| Mode-Accessoires | THE KOOPLES | X | X | X | |
| Mode-Accessoires | UNIQLO | X | X | X | |
| Mode-Accessoires | ZADIG & VOLTAIRE | X | X | X | |
| Mode-Accessoires | ZARA | X | X | ||
| Assurance | ALLIANZ | X | X | X | |
| Assurance | AXA ASSURANCE | X | X | X | |
| Assurance | DALMA | X | |||
| Assurance | DIRECT ASSURANCE | X | X | ||
| Assurance | ECA ASSURANCES | X | X | X | |
| Assurance | GMF | X | X | ||
| Assurance | GROUPAMA | X | X | X | |
| Assurance | HARMONIE MUTUELLE | X | X | X | |
| Assurance | HUMANIS | X | X | X | |
| Assurance | LUKO | X | X | X | |
| Assurance | MAAF | X | X | ||
| Assurance | MACIF | X | X | X | |
| Assurance | MAE | X | X | X | |
| Assurance | MAIF | X | X | X | |
| Assurance | MATMUT | X | X | X | |
| Assurance | MMA | X | X | X | |
| Assurance | MUTAVIE | X | X | ||
| Automobile | AUDI | X | X | X | |
| Automobile | BMW | X | X | X | |
| Automobile | CARGLASS | X | X | X | |
| Automobile | CITROEN | x | X | X | |
| Automobile | DS Automobile | X | X | X | |
| Automobile | FIAT | X | X | X | |
| Automobile | LEXUS | X | X | X | |
| Automobile | MERCEDES BENZ | X | X | X | |
| Automobile | MIDAS | X | X | ||
| Automobile | NISSAN | X | X | X | |
| Automobile | OPEL | X | X | X | |
| Automobile | PEUGEOT | X | X | X | |
| Automobile | RENAULT | X | X | X | |
| Automobile | SPEEDY | X | X | X | |
| Automobile | TOYOTA | X | X | X | |
| Banque - Finance | AXA BANQUE | X | X | X | |
| Banque - Finance | BNP Paribas | X | X | X | |
| Banque - Finance | BOURSORAMA | X | X | X | |
| Banque - Finance | BRED | X | X | X | |
| Banque - Finance | CAISSE D'EPARGNE | X | X | ||
| Banque - Finance | CIC | X | X | X | |
| Banque - Finance | COFIDIS | X | X | X | |
| Banque - Finance | CREDIT AGRICOLE | X | X | ||
| Banque - Finance | CREDIT DU NORD | X | X | X | |
| Banque - Finance | CREDIT MUTUEL | X | X | X | |
| Banque - Finance | FORTUNEO BANQUE | X | X | X | |
| Banque - Finance | HELLO BANK! | X | X | X | |
| Banque - Finance | ING DIRECT | X | X | ||
| Banque - Finance | LA BANQUE POSTALE | X | X | X | |
| Banque - Finance | LCL | X | X | X | |
| Banque - Finance | MA FRENCH BANK | X | X | ||
| Banque - Finance | MONABANQ | X | X | X | |
| Banque - Finance | NICKEL | X | X | X | |
| Banque - Finance | ONEY | X | X | X | |
| Banque - Finance | ORANGE BANK | X | X | ||
| Banque - Finance | SOCIETE GENERALE | X | X | X | |
| Banque - Finance | SOFINCO | X | X | X | |
| Grande consommation | COLGATE | X | X | X | |
| Grande consommation | DAN-ON | X | X | X | |
| Grande consommation | FLEURY MICHON | X | X | X | |
| Grande consommation | LIPTON (Unilever) | X | X | X | |
| Grande consommation | MICHEL ET AUGUSTIN | X | X | X | |
| Grande consommation | MILKA | X | X | X | |
| Grande consommation | NESTLE CROQUONS LA VIE | X | X | X | |
| Grande consommation | PURINA | X | X | X | |
| Grande consommation | YOPLAIT | X | X | X | |
| Information - Média | ARTE | X | X | X | |
| Information - Média | BAYARD JEUNESSE | X | X | X | |
| Information - Média | FRANCE TELEVISIONS | X | X | X | |
| Information - Média | LE FIGARO | x | X | X | |
| Information - Média | LE MONDE | X | X | X | |
| Information - Média | LES ECHOS | X | X | X | |
| Information - Média | L'EXPRESS | x | X | X | |
| Information - Média | M6 | X | X | ||
| Information - Média | TELERAMA | X | X | X | |
| Information - Média | TF1 | X | X | X | |
| Service au public | DPD | X | X | X | |
| Service au public | EAU DE PARIS | X | X | X | |
| Service au public | EDF | X | X | X | |
| Service au public | EDENRED | X | X | X | |
| Service au public | ENGIE | X | X | ||
| Service au public | HOMESERVE | X | X | X | |
| Service au public | LA POSTE | X | X | X | |
| Service au public | MINISTERE EDUCATION NATIONALE | X | X | X | |
| Service au public | O2 | X | X | X | |
| Service au public | RATP | X | X | X | |
| Service au public | SERVICE-PUBLIC.FR | X | X | X | |
| Service au public | TOTALENERGIES | X | X | X | |
| Service au public | TRANSILIEN | X | X | X | |
| Service au public | VEOLIA EAU D'ILE-DE-France | X | X | X | |
| Immobilier | ACTION LOGEMENT | X | X | X | |
| Immobilier | BOUYGUES IMMOBILIER | X | X | X | |
| Immobilier | CENTURY 21 | X | X | X | |
| Immobilier | COGEDIM | X | X | X | |
| Immobilier | LAFORET | X | X | X | |
| Immobilier | NEXITY | X | X | X | |
| Immobilier | PAP.FR | X | X | X | |
| Immobilier | PARUVENDU.FR | X | X | X | |
| Immobilier | SELOGER | X | X | X | |
| Immobilier | VINCI IMMOBILIER | X | X | X |
