Le Baromètre Qualiweb mesure chaque année la qualité de la relation client sur différents canaux online.
L’étude menée au cours du dernier trimestre 2018 couvre cette année un panel d’environ 250 entreprises sur 16 secteurs d’activité.
| SECTEUR | SITE | CANAL TESTE : | CANAL TESTE : FB | CANAL TESTE : TW | |
|---|---|---|---|---|---|
| Annonces - Bons plans | ADOPTE UN MEC | ✓ | ✓ | ✓ | |
| Annonces - Bons plans | ALLOVOISINS | ✓ | ✓ | ✓ | |
| Annonces - Bons plans | BLABLACAR | ✓ | ✓ | ✓ | |
| Annonces - Bons plans | DRIVY | ✓ | ✓ | ✓ | |
| Annonces - Bons plans | IDVROOM | ✓ | ✓ | ✓ | |
| Annonces - Bons plans | LEBONCOIN.FR | ✓ | ✓ | ✓ | |
| Annonces - Bons plans | MEETIC | ✓ | ✓ | ✓ | |
| Annonces - Bons plans | OUICAR | ✓ | ✓ | ✓ | |
| Annonces - Bons plans | VIVASTREET | ✓ | ✓ | ✓ | |
| Assurance | ALLIANZ | ✓ | ✓ | ✓ | |
| Assurance | AVIVA | ✓ | ✓ | ✓ | |
| Assurance | AXA ASSURANCE | ✓ | ✓ | ✓ | |
| Assurance | CNP ASSURANCES | ✓ | ✓ | ✓ | |
| Assurance | DIRECT ASSURANCE | ✓ | ✓ | ||
| Assurance | GMF | ✓ | ✓ | ||
| Assurance | GROUPAMA | ✓ | ✓ | ✓ | |
| Assurance | HARMONIE MUTUELLE | ✓ | ✓ | ✓ | |
| Assurance | HUMANIS | ✓ | ✓ | ✓ | |
| Assurance | MAAF | ✓ | ✓ | ||
| Assurance | MACIF | ✓ | ✓ | ✓ | |
| Assurance | MAE | ✓ | ✓ | ||
| Assurance | MAIF | ✓ | ✓ | ✓ | |
| Assurance | MATMUT | ✓ | ✓ | ✓ | |
| Assurance | MMA | ✓ | ✓ | ✓ | |
| Assurance | MUTAVIE | ✓ | ✓ | ||
| Assurance | NATIXIS | ✓ | ✓ | ||
| Assurance | SWISSLIFE | ✓ | ✓ | ✓ | |
| Automobile | AUDI | ✓ | ✓ | ✓ | |
| Automobile | BMW | ✓ | ✓ | ✓ | |
| Automobile | CARGLASS | ✓ | ✓ | ✓ | |
| Automobile | CITROEN | ✓ | ✓ | ✓ | |
| Automobile | DS Automobile | ✓ | ✓ | ✓ | |
| Automobile | FEU VERT | ✓ | ✓ | ✓ | |
| Automobile | FIAT | ✓ | ✓ | ✓ | |
| Automobile | FORD | ✓ | ✓ | ✓ | |
| Automobile | LEXUS | ✓ | ✓ | ||
| Automobile | MERCEDES BENZ | ✓ | ✓ | ✓ | |
| Automobile | MIDAS | ✓ | ✓ | ||
| Automobile | NISSAN | ✓ | ✓ | ✓ | |
| Automobile | NORAUTO | ✓ | ✓ | ✓ | |
| Automobile | OPEL | ✓ | ✓ | ✓ | |
| Automobile | PEUGEOT | ✓ | ✓ | ✓ | |
| Automobile | PORSCHE | ✓ | ✓ | ✓ | |
| Automobile | RENAULT | ✓ | ✓ | ✓ | |
| Automobile | SPEEDY | ✓ | ✓ | ✓ | |
| Automobile | TOYOTA | ✓ | ✓ | ✓ | |
| Automobile | VOLKSWAGEN | ✓ | ✓ | ✓ | |
| Banque - Finance | AXA BANQUE | ✓ | ✓ | ✓ | |
| Banque - Finance | BANQUE POPULAIRE | ✓ | ✓ | ✓ | |
| Banque - Finance | BFORBANK | ✓ | ✓ | ✓ | |
| Banque - Finance | BNP Paribas | ✓ | ✓ | ✓ | |
| Banque - Finance | BOURSORAMA | ✓ | ✓ | ✓ | |
| Banque - Finance | BRED | ✓ | ✓ | ✓ | |
| Banque - Finance | CAISSE D'EPARGNE | ✓ | ✓ | ✓ | |
| Banque - Finance | CIC | ✓ | ✓ | ✓ | |
| Banque - Finance | COFIDIS | ✓ | ✓ | ✓ | |
| Banque - Finance | CREDIT AGRICOLE | ✓ | ✓ | ✓ | |
| Banque - Finance | CREDIT DU NORD | ✓ | ✓ | ✓ | |
| Banque - Finance | CREDIT MUTUEL | ✓ | ✓ | ✓ | |
| Banque - Finance | FORTUNEO BANQUE | ✓ | ✓ | ✓ | |
| Banque - Finance | HELLO BANK! | ✓ | ✓ | ||
| Banque - Finance | HSBC | ✓ | ✓ | ✓ | |
| Banque - Finance | ING DIRECT | ✓ | ✓ | ||
| Banque - Finance | LA BANQUE POSTALE | ✓ | ✓ | ✓ | |
| Banque - Finance | LCL | ✓ | ✓ | ✓ | |
| Banque - Finance | MONABANQ | ✓ | ✓ | ✓ | |
| Banque - Finance | SOCIETE GENERALE | ✓ | ✓ | ✓ | |
| Banque - Finance | SOFINCO | ✓ | ✓ | ✓ | |
| Beauté - Cosmétiques | AVENE | ✓ | ✓ | ✓ | |
| Beauté - Cosmétiques | BENEFIT | ✓ | ✓ | ✓ | |
| Beauté - Cosmétiques | CAUDALIE | ✓ | ✓ | ✓ | |
| Beauté - Cosmétiques | CHANEL BEAUTE | ✓ | ✓ | ✓ | |
| Beauté - Cosmétiques | CLARINS | ✓ | ✓ | ✓ | |
| Beauté - Cosmétiques | CLINIQUE | ✓ | ✓ | ✓ | |
| Beauté - Cosmétiques | DIOR PARFUMS | ✓ | ✓ | ✓ | |
| Beauté - Cosmétiques | DOVE | ✓ | ✓ | ✓ | |
| Beauté - Cosmétiques | GUERLAIN | ✓ | ✓ | ✓ | |
| Beauté - Cosmétiques | L’OREAL PARIS | ✓ | ✓ | ✓ | |
| Beauté - Cosmétiques | LA ROCHE-POSAY | ✓ | ✓ | ✓ | |
| Beauté - Cosmétiques | LANCOME | ✓ | ✓ | ✓ | |
| Beauté - Cosmétiques | L'OCCITANE | ✓ | ✓ | ✓ | |
| Beauté - Cosmétiques | MAKE UP FOR EVER | ✓ | ✓ | ✓ | |
| Beauté - Cosmétiques | NIVEA | ✓ | ✓ | ✓ | |
| Beauté - Cosmétiques | NUXE | ✓ | ✓ | ✓ | |
| Beauté - Cosmétiques | YVES ROCHER | ✓ | ✓ | ✓ | |
| Beauté - Cosmétiques | YVES SAINT LAURENT | ✓ | ✓ | ✓ | |
| Beauté - Cosmétiques | OH MY CREAM | ✓ | ✓ | ||
| Distribution | PRINTEMPS | ✓ | ✓ | ✓ | |
| Distribution | LE BHV MARAIS | ✓ | ✓ | ✓ | |
| Distribution | LE BON MARCHE | ✓ | ✓ | ✓ | |
| Distribution | GALERIES LAFAYETTE | ✓ | ✓ | ✓ | |
| Distribution | AUCHAN DIRECT | ✓ | ✓ | ✓ | |
| Distribution | HOURA.FR | ✓ | ✓ | ||
| Distribution | E-LECLERC | ✓ | ✓ | ✓ | |
| Distribution | MONOPRIX | ✓ | ✓ | ✓ | |
| Distribution | PICARD | ✓ | ✓ | ✓ | |
| Distribution spécialisée | DARTY | ✓ | ✓ | ✓ | |
| Distribution spécialisée | DECATHLON | ✓ | ✓ | ✓ | |
| Distribution spécialisée | FNAC | ✓ | ✓ | ✓ | |
| Distribution spécialisée | GO SPORT | ✓ | ✓ | ✓ | |
| Distribution spécialisée | NESPRESSO | ✓ | ✓ | ✓ | |
| Distribution spécialisée | BOTANIC | ✓ | ✓ | ✓ | |
| Distribution spécialisée | BUT | ✓ | ✓ | ✓ | |
| Distribution spécialisée | CASTORAMA | ✓ | ✓ | ✓ | |
| Distribution spécialisée | CONFORAMA | ✓ | ✓ | ✓ | |
| Distribution spécialisée | DELAMAISON | ✓ | ✓ | ✓ | |
| Distribution spécialisée | IKEA | ✓ | ✓ | ✓ | |
| Distribution spécialisée | JARDILAND | ✓ | ✓ | ✓ | |
| Distribution spécialisée | LAPEYRE | ✓ | ✓ | ✓ | |
| Distribution spécialisée | LEROY MERLIN | ✓ | ✓ | ✓ | |
| Distribution spécialisée | MAISONS DU MONDE | ✓ | ✓ | ✓ | |
| Distribution spécialisée | TRUFFAUT | ✓ | ✓ | ✓ | |
| Distribution spécialisée | LDLC | ✓ | ✓ | ✓ | |
| Distribution spécialisée | MARIONNAUD | ✓ | ✓ | ✓ | |
| Distribution spécialisée | NOCIBE | ✓ | ✓ | ✓ | |
| Distribution spécialisée | SEPHORA | ✓ | ✓ | ✓ | |
| E-commerce | VESTIAIRE COLLECTIVE | ✓ | ✓ | ✓ | |
| E-commerce | 3 SUISSES | ✓ | ✓ | ✓ | |
| E-commerce | AMAZON | ✓ | ✓ | ✓ | |
| E-commerce | ASOS | ✓ | ✓ | ✓ | |
| E-commerce | CDISCOUNT | ✓ | ✓ | ||
| E-commerce | LA REDOUTE | ✓ | ✓ | ✓ | |
| E-commerce | PLACE DES TENDANCES | ✓ | ✓ | ✓ | |
| E-commerce | RAKUTEN | ✓ | ✓ | ||
| E-commerce | SARENZA | ✓ | ✓ | ✓ | |
| E-commerce | SHOWROOMPRIVE.COM | ✓ | ✓ | ✓ | |
| E-commerce | SPARTOO | ✓ | ✓ | ✓ | |
| E-commerce | VEEPEE | ✓ | ✓ | ✓ | |
| E-commerce | ZALANDO | ✓ | ✓ | ✓ | |
| Grande consommation | COCA COLA | ✓ | ✓ | ✓ | |
| Grande consommation | COLGATE | ✓ | ✓ | ||
| Grande consommation | DAN-ON | ✓ | ✓ | ✓ | |
| Grande consommation | NUTELLA | ✓ | ✓ | ✓ | |
| Grande consommation | FLEURY MICHON | ✓ | ✓ | ✓ | |
| Grande consommation | MICHEL ET AUGUSTIN | ✓ | ✓ | ✓ | |
| Grande consommation | NESCAFE DOLCE GUSTO | ✓ | ✓ | ✓ | |
| Grande consommation | NESTLE CROQUONS LA VIE | ✓ | ✓ | ✓ | |
| Grande consommation | PEPSICO | ✓ | ✓ | ✓ | |
| Grande consommation | YOPLAIT | ✓ | ✓ | ||
| Immobilier | NEXITY | ✓ | ✓ | ✓ | |
| Immobilier | BOUYGUES IMMOBILIER | ✓ | ✓ | ✓ | |
| Immobilier | ALTAREA COGEDIM | ✓ | ✓ | ✓ | |
| Immobilier | VINCI IMMOBILIER | ✓ | ✓ | ✓ | |
| Immobilier | PAP.FR | ✓ | ✓ | ✓ | |
| Immobilier | SELOGER | ✓ | ✓ | ✓ | |
| Immobilier | PARUVENDU.FR | ✓ | ✓ | ✓ | |
| Immobilier | CENTURY 21 | ✓ | ✓ | ✓ | |
| Immobilier | LAFORET | ✓ | ✓ | ✓ | |
| Immobilier | ACTION LOGEMENT | ✓ | ✓ | ✓ | |
| Information - Média | ARTE | ✓ | ✓ | ✓ | |
| Information - Média | FRANCE TELEVISIONS | ✓ | ✓ | ✓ | |
| Information - Média | LE FIGARO | ✓ | ✓ | ✓ | |
| Information - Média | LE MONDE | ✓ | ✓ | ✓ | |
| Information - Média | LE POINT | ✓ | ✓ | ✓ | |
| Information - Média | L'EQUIPE | ✓ | ✓ | ||
| Information - Média | LES ECHOS | ✓ | ✓ | ✓ | |
| Information - Média | L'EXPRESS | ✓ | ✓ | ✓ | |
| Information - Média | M6 | ✓ | ✓ | ||
| Information - Média | TELERAMA | ✓ | ✓ | ✓ | |
| Information - Média | TF1 | ✓ | ✓ | ✓ | |
| Loisirs | CEWE | ✓ | ✓ | ✓ | |
| Loisirs | BWIN | ✓ | ✓ | ✓ | |
| Loisirs | CHEERZ | ✓ | ✓ | ✓ | |
| Loisirs | FRANCAISE DES JEUX | ✓ | ✓ | ✓ | |
| Loisirs | LALALAB | ✓ | ✓ | ✓ | |
| Loisirs | LETURF.FR | ✓ | ✓ | ✓ | |
| Loisirs | MON ALBUM PHOTO | ✓ | ✓ | ✓ | |
| Loisirs | PHOTOBOX | ✓ | ✓ | ✓ | |
| Loisirs | PMU | ✓ | ✓ | ✓ | |
| Loisirs | POKERSTARS.FR | ✓ | ✓ | ✓ | |
| Loisirs | WINAMAX | ✓ | ✓ | ✓ | |
| Luxe | ARMANI | ✓ | ✓ | ✓ | |
| Luxe | BOUCHERON | ✓ | ✓ | ✓ | |
| Luxe | BURBERRY | ✓ | ✓ | ||
| Luxe | CARTIER | ✓ | ✓ | ✓ | |
| Luxe | CHAUMET | ✓ | ✓ | ✓ | |
| Luxe | CHLOE | ✓ | ✓ | ✓ | |
| Luxe | DIOR COUTURE | ✓ | ✓ | ✓ | |
| Luxe | GUCCI | ✓ | ✓ | ✓ | |
| Luxe | HERMES | ✓ | ✓ | ✓ | |
| Luxe | LOUIS VUITTON | ✓ | ✓ | ✓ | |
| Luxe | MONTBLANC | ✓ | ✓ | ||
| Luxe | PRADA | ✓ | ✓ | ||
| Luxe | SAINT LAURENT | ✓ | ✓ | ||
| Luxe | VAN CLEEF & ARPELS | ✓ | ✓ | ✓ | |
| Luxe | VERSACE | ✓ | ✓ | ||
| Luxe | FENDI | ✓ | ✓ | ✓ | |
| Luxe | GIVENCHY | ✓ | ✓ | ||
| Luxe | LANCEL | ✓ | ✓ | ✓ | |
| Luxe | LONGCHAMP | ✓ | ✓ | ||
| Mode - Accessoires | ADIDAS | ✓ | ✓ | ||
| Mode - Accessoires | CACHE CACHE | ✓ | ✓ | ✓ | |
| Mode - Accessoires | CAMAIEU | ✓ | ✓ | ✓ | |
| Mode - Accessoires | CELIO | ✓ | ✓ | ||
| Mode - Accessoires | CLAUDIE PIERLOT | ✓ | ✓ | ✓ | |
| Mode - Accessoires | ETAM | ✓ | ✓ | ✓ | |
| Mode - Accessoires | H&M | ✓ | ✓ | ✓ | |
| Mode - Accessoires | JULES | ✓ | ✓ | ✓ | |
| Mode - Accessoires | KIABI | ✓ | ✓ | ✓ | |
| Mode - Accessoires | LACOSTE | ✓ | ✓ | ||
| Mode - Accessoires | LE SLIP Français | ✓ | ✓ | ✓ | |
| Mode - Accessoires | MAJE | ✓ | ✓ | ✓ | |
| Mode - Accessoires | NIKE | ✓ | ✓ | ✓ | |
| Mode - Accessoires | PETIT BATEAU | ✓ | ✓ | ✓ | |
| Mode - Accessoires | PROMOD | ✓ | ✓ | ✓ | |
| Mode - Accessoires | SANDRO | ✓ | ✓ | ✓ | |
| Mode - Accessoires | THE KOOPLES | ✓ | ✓ | ✓ | |
| Mode - Accessoires | UNIQLO | ✓ | ✓ | ✓ | |
| Mode - Accessoires | ZARA | ✓ | ✓ | ✓ | |
| Services au public | APEC | ✓ | ✓ | ||
| Services au public | DIRECT ENERGIE | ✓ | ✓ | ✓ | |
| Services au public | EAU DE PARIS | ✓ | ✓ | ✓ | |
| Services au public | EDF | ✓ | ✓ | ||
| Services au public | ENGIE | ✓ | ✓ | ||
| Services au public | LA POSTE | ✓ | ✓ | ✓ | |
| Services au public | LYONNAISE DES EAUX | ✓ | ✓ | ✓ | |
| Services au public | RATP | ✓ | ✓ | ✓ | |
| Services au public | SERVICE-PUBLIC.FR | ✓ | ✓ | ✓ | |
| Services au public | TOTAL | ✓ | ✓ | ✓ | |
| Services au public | TRANSILIEN | ✓ | ✓ | ||
| Services au public | VEOLIA EAU D'ILE-DE-France | ✓ | ✓ | ||
| Tourisme - Transport | AIR FRANCE | ✓ | ✓ | ||
| Tourisme - Transport | TRANSAVIA | ✓ | ✓ | ✓ | |
| Tourisme - Transport | AIRBNB | ✓ | ✓ | ||
| Tourisme - Transport | BEST WESTERN | ✓ | ✓ | ✓ | |
| Tourisme - Transport | BOOKING | ✓ | ✓ | ✓ | |
| Tourisme - Transport | EXPEDIA | ✓ | ✓ | ✓ | |
| Tourisme - Transport | G7 | ✓ | ✓ | ✓ | |
| Tourisme - Transport | KAPTEN | ✓ | ✓ | ✓ | |
| Tourisme - Transport | HOTELS.COM | ✓ | ✓ | ||
| Tourisme - Transport | OPODO | ✓ | ✓ | ✓ | |
| Tourisme - Transport | SOFITEL / ACCOR HOTEL | ✓ | ✓ | ✓ | |
| Tourisme - Transport | UBER | ✓ | ✓ | ||
| Tourisme - Transport | OUI.SNCF | ✓ | ✓ | ✓ | |
