Le Baromètre Qualiweb mesure chaque année la qualité de la relation client sur différents canaux online.
L’étude menée au cours du dernier trimestre 2019 couvre cette année un panel d’environ 250 entreprises sur 16 secteurs d’activité.
SECTEUR | SITE | CANAL TESTE : | CANAL TESTE : FB | CANAL TESTE : TW |
---|---|---|---|---|
Annonces - Bons plans | ADOPTE UN MEC | X | X | X |
Annonces - Bons plans | ALLOVOISINS | X | X | X |
Annonces - Bons plans | BLABLACAR | X | X | X |
Annonces - Bons plans | GETAROUND (DRIVY) | X | X | X |
Annonces - Bons plans | KLAXIT (IDVROOM) | X | X | X |
Annonces - Bons plans | DISONS DEMAIN | X | X | |
Annonces - Bons plans | LEBONCOIN.FR | X | X | X |
Annonces - Bons plans | MEETIC | X | X | X |
Annonces - Bons plans | OUICAR | X | X | X |
Annonces - Bons plans | HAPPN | X | X | X |
Annonces - Bons plans | TINDER | X | ||
Loisirs | CEWE | X | X | X |
Loisirs | BWIN | X | X | X |
Loisirs | CHEERZ | X | X | X |
Loisirs | FRANCAISE DES JEUX | X | X | X |
Loisirs | LALALAB | X | X | X |
Loisirs | GENYBET (LETURF.FR) | X | X | X |
Loisirs | MON ALBUM PHOTO | X | X | |
Loisirs | PHOTOBOX | X | X | X |
Loisirs | PMU | X | X | X |
Loisirs | POKERSTARS.FR | X | X | X |
Loisirs | WINAMAX | X | X | X |
Tourisme - Transport | AIR FRANCE | X | X | |
Tourisme - Transport | TRANSAVIA | X | X | X |
Tourisme - Transport | AIRBNB | X | X | X |
Tourisme - Transport | BEST WESTERN | X | X | X |
Tourisme - Transport | BOOKING | X | X | X |
Tourisme - Transport | EXPEDIA | X | X | X |
Tourisme - Transport | G7 | X | X | X |
Tourisme - Transport | KAPTEN | X | X | X |
Tourisme - Transport | HOTELS.COM | X | X | X |
Tourisme - Transport | OPODO | X | X | |
Tourisme - Transport | SOFITEL / ACCOR HOTEL | X | X | X |
Tourisme - Transport | UBER | X | X | |
Tourisme - Transport | OUI.SNCF | X | X | X |
Distribution | PRINTEMPS | X | X | X |
Distribution | LE BHV MARAIS | X | X | X |
Distribution | LE BON MARCHE | X | X | X |
Distribution | GALERIES LAFAYETTE | X | X | X |
Distribution | AUCHAN | X | X | X |
Distribution | HOURA.FR | X | X | |
Distribution | CARREFOUR | X | X | X |
Distribution | FRANPRIX | X | X | X |
Distribution | MONOPRIX | X | X | X |
Distribution | BIOCOOP | X | X | X |
Distribution | PICARD | X | X | X |
Distribution spécialisée | DARTY | X | X | X |
Distribution spécialisée | DECATHLON | X | X | X |
Distribution spécialisée | FNAC | X | X | |
Distribution spécialisée | GO SPORT | X | X | X |
Distribution spécialisée | INTERSPORT | X | X | X |
Distribution spécialisée | NESPRESSO | X | X | |
Distribution spécialisée | BOTANIC | X | X | X |
Distribution spécialisée | BUT | X | X | X |
Distribution spécialisée | CASTORAMA | X | X | X |
Distribution spécialisée | CONFORAMA | X | X | X |
Distribution spécialisée | IKEA | X | X | X |
Distribution spécialisée | JARDILAND | X | X | X |
Distribution spécialisée | LAPEYRE | X | X | X |
Distribution spécialisée | LEROY MERLIN | X | X | X |
Distribution spécialisée | TRUFFAUT | X | X | X |
Distribution spécialisée | LDLC | X | X | X |
Distribution spécialisée | MARIONNAUD | X | X | X |
Distribution spécialisée | NOCIBE | X | X | X |
Distribution spécialisée | SEPHORA | X | X | X |
Distribution spécialisée | NATURE ET DECOUVERTE | X | X | X |
E-commerce | VESTIAIRE COLLECTIVE | X | X | X |
E-commerce | 3 SUISSES | X | X | X |
E-commerce | AMAZON | X | X | X |
E-commerce | ASOS | X | X | X |
E-commerce | LA REDOUTE | X | X | X |
E-commerce | PLACE DES TENDANCES | X | X | X |
E-commerce | SARENZA | X | X | X |
E-commerce | SHOWROOMPRIVE.COM | X | X | X |
E-commerce | SPARTOO | X | X | X |
E-commerce | VEEPEE | X | X | X |
E-commerce | ZALANDO | X | X | X |
Beauté - Cosmétiques | AVENE | X | X | X |
Beauté - Cosmétiques | BENEFIT | X | X | X |
Beauté - Cosmétiques | CAUDALIE | X | X | X |
Beauté - Cosmétiques | CHANEL BEAUTE | X | X | X |
Beauté - Cosmétiques | CLARINS | X | X | X |
Beauté - Cosmétiques | CLINIQUE | X | X | X |
Beauté - Cosmétiques | DIOR PARFUMS | X | X | X |
Beauté - Cosmétiques | GUERLAIN | X | X | X |
Beauté - Cosmétiques | L’OREAL PARIS | X | X | X |
Beauté - Cosmétiques | LA ROCHE-POSAY | X | X | X |
Beauté - Cosmétiques | LANCOME | X | X | X |
Beauté - Cosmétiques | L'OCCITANE | X | X | X |
Beauté - Cosmétiques | MAKE UP FOR EVER | X | X | X |
Beauté - Cosmétiques | NIVEA | X | X | X |
Beauté - Cosmétiques | NUXE | X | X | X |
Beauté - Cosmétiques | YVES ROCHER | X | X | X |
Beauté - Cosmétiques | OH MY CREAM | X | X | |
Beauté - Cosmétiques | REVLON | X | X | X |
Beauté - Cosmétiques | BIODERMA | X | X | X |
Beauté - Cosmétiques | TOPICREM | X | X | X |
Beauté - Cosmétiques | MUSTELA | X | X | X |
Beauté - Cosmétiques | FILORGA | X | X | X |
Luxe | BOUCHERON | X | X | X |
Luxe | BURBERRY | X | X | X |
Luxe | CARTIER | X | X | X |
Luxe | CHAUMET | X | X | X |
Luxe | CHLOE | X | X | X |
Luxe | DIOR COUTURE | X | X | |
Luxe | GUCCI | X | X | X |
Luxe | HERMES | X | X | X |
Luxe | LOUIS VUITTON | X | X | X |
Luxe | MONTBLANC | X | X | X |
Luxe | PRADA | X | X | X |
Luxe | SAINT LAURENT | X | X | |
Luxe | LANCEL | X | X | X |
Luxe | LONGCHAMP | X | X | X |
Luxe | VAN CLEEF & ARPELS | X | X | X |
Luxe | VERSACE | X | X | |
Luxe | FENDI | X | X | X |
Luxe | GIVENCHY | X | X | |
Mode - Accessoires | CAMAIEU | X | X | X |
Mode - Accessoires | CELIO | X | X | X |
Mode - Accessoires | CLAUDIE PIERLOT | X | X | X |
Mode - Accessoires | ETAM | X | X | X |
Mode - Accessoires | H&M | X | X | |
Mode - Accessoires | JULES | X | X | X |
Mode - Accessoires | KIABI | X | X | X |
Mode - Accessoires | LACOSTE | X | X | |
Mode - Accessoires | LE SLIP FRANCAIS | X | X | X |
Mode - Accessoires | MAJE | X | X | |
Mode - Accessoires | NIKE | X | X | |
Mode - Accessoires | PETIT BATEAU | X | X | X |
Mode - Accessoires | PROMOD | X | X | X |
Mode - Accessoires | SANDRO | X | X | X |
Mode - Accessoires | THE KOOPLES | X | X | X |
Mode - Accessoires | UNIQLO | X | X | X |
Mode - Accessoires | ZARA | X | X | X |
Mode - Accessoires | BASH | X | X | X |
Assurance | ALLIANZ | X | X | X |
Assurance | AVIVA | X | X | X |
Assurance | AXA ASSURANCE | X | X | X |
Assurance | CNP ASSURANCES | X | X | X |
Assurance | DIRECT ASSURANCE | X | X | |
Assurance | GMF | X | X | |
Assurance | GROUPAMA | X | X | X |
Assurance | HARMONIE MUTUELLE | X | X | |
Assurance | HUMANIS | X | X | X |
Assurance | MAAF | X | X | |
Assurance | MACIF | X | X | X |
Assurance | MAE | X | X | |
Assurance | MAIF | X | X | X |
Assurance | MATMUT | X | X | X |
Assurance | MMA | X | X | X |
Assurance | MUTAVIE | X | X | |
Assurance | SWISSLIFE | X | X | X |
Assurance | APRIL | X | X | X |
Assurance | LA MUTUELLE DES MOTARDS | X | X | X |
Automobile | AUDI | X | X | X |
Automobile | BMW | X | X | X |
Automobile | CARGLASS | X | X | X |
Automobile | CITROEN | X | X | X |
Automobile | DS AUTOMOBILE | X | X | X |
Automobile | FEU VERT | X | X | X |
Automobile | FIAT | X | X | X |
Automobile | FORD | X | X | X |
Automobile | MERCEDES BENZ | X | X | X |
Automobile | MIDAS | X | X | |
Automobile | NISSAN | X | X | X |
Automobile | NORAUTO | X | X | X |
Automobile | OPEL | X | X | X |
Automobile | PEUGEOT | X | X | X |
Automobile | PORSCHE | X | X | X |
Automobile | RENAULT | X | X | X |
Automobile | SPEEDY | X | X | X |
Automobile | TOYOTA | X | X | X |
Automobile | VOLKSWAGEN | X | X | X |
Automobile | JEEP | X | X | X |
Automobile | ALFA ROMEO | X | X | X |
Banque - Finance | AXA BANQUE | X | X | X |
Banque - Finance | BFORBANK | X | X | |
Banque - Finance | BNP PARIBAS | X | X | X |
Banque - Finance | BOURSORAMA | X | X | |
Banque - Finance | BRED BANQUE POPULAIRE | X | X | X |
Banque - Finance | CAISSE D'EPARGNE | X | X | |
Banque - Finance | CIC | X | X | X |
Banque - Finance | COFIDIS | X | X | X |
Banque - Finance | CREDIT AGRICOLE | X | X | X |
Banque - Finance | CREDIT DU NORD | X | X | X |
Banque - Finance | CREDIT MUTUEL | X | X | X |
Banque - Finance | MA FRENCH BANK | X | ||
Banque - Finance | NICKEL | X | X | X |
Banque - Finance | FORTUNEO BANQUE | X | X | X |
Banque - Finance | HELLO BANK! | X | X | |
Banque - Finance | HSBC | X | X | X |
Banque - Finance | ING DIRECT | X | X | |
Banque - Finance | LA BANQUE POSTALE | X | X | X |
Banque - Finance | LCL | X | X | X |
Banque - Finance | MONABANQ | X | X | X |
Banque - Finance | SOCIETE GENERALE | X | X | X |
Banque - Finance | SOFINCO | X | X | X |
Banque - Finance | ORANGE BANK | X | X | X |
Grande consommation | COLGATE | X | X | X |
Grande consommation | DANONE / DAN-ON | X | X | X |
Grande consommation | NUTELLA FERRERO | X | X | X |
Grande consommation | FLEURY MICHON | X | X | X |
Grande consommation | MICHEL ET AUGUSTIN | X | X | X |
Grande consommation | NESCAFE DOLCE GUSTO | X | X | X |
Grande consommation | NESTLE CROQUONS LA VIE | X | X | X |
Grande consommation | YOPLAIT | X | X | |
Grande consommation | PRESIDENT | X | X | |
Grande consommation | LIPTON | X | X | X |
Immobilier | NEXITY | X | X | X |
Immobilier | BOUYGUES IMMOBILIER | X | X | X |
Immobilier | ALTAREA COGEDIM | X | X | X |
Immobilier | VINCI IMMOBILIER | X | X | X |
Immobilier | PAP.FR | X | X | X |
Immobilier | SELOGER | X | X | X |
Immobilier | PARUVENDU.FR | X | X | X |
Immobilier | CENTURY 21 | X | X | X |
Immobilier | LAFORET | X | X | X |
Immobilier | PICHET | X | ||
Immobilier | ACTION LOGEMENT | X | X | X |
Information - Média | ARTE | X | X | X |
Information - Média | FRANCE TELEVISIONS | X | X | X |
Information - Média | LE FIGARO | X | X | X |
Information - Média | LE MONDE | X | X | X |
Information - Média | LE POINT | X | X | |
Information - Média | L'EQUIPE | X | X | |
Information - Média | LES ECHOS | X | X | X |
Information - Média | L'EXPRESS | X | X | X |
Information - Média | M6 | X | X | X |
Information - Média | TELERAMA | X | X | X |
Information - Média | TF1 | X | X | X |
Services au public | APEC | X | X | |
Services au public | TOTAL DIRECT ENERGIE | X | X | X |
Services au public | EAU DE PARIS | X | X | X |
Services au public | EDF | X | X | |
Services au public | ENGIE | X | X | |
Services au public | LA POSTE | X | X | X |
Services au public | RATP | X | X | X |
Services au public | SERVICE-PUBLIC.FR | X | X | X |
Services au public | TOTAL | X | X | X |
Services au public | TRANSILIEN | X | X | |
Services au public | TRANSDEV | X | X | X |
Services au public | VEOLIA EAU D'ILE-DE-FRANCE | X | X |