Le Baromètre Qualiweb mesure chaque année la qualité de la relation client sur différents canaux online.
L’étude menée au cours du dernier trimestre 2020 couvre cette année un panel d’environ 200 entreprises sur 16 secteurs d’activité.
Secteur | Site | Canal testé : Mail | Canal testé : Facebook | Canal testé : Twitter | Canal testé : Instagram |
---|---|---|---|---|---|
Annonces - Bons plans | ADOPTE UN MEC | X | X | X | |
Annonces - Bons plans | BLABLACAR | X | X | X | |
Annonces - Bons plans | GETAROUND (ex-Drivy) | X | X | X | |
Annonces - Bons plans | DISONS DEMAIN | X | X | X | |
Annonces - Bons plans | KLAXIT (ex-IDVROOM) | X | X | ||
Annonces - Bons plans | LEBONCOIN.FR | X | X | X | |
Annonces - Bons plans | MEETIC | X | X | X | |
Annonces - Bons plans | OUICAR | X | X | X | |
Annonces - Bons plans | HAPPN | X | X | ||
Loisirs | BWIN | X | X | X | |
Loisirs | CHEERZ | X | X | X | |
Loisirs | FRANCAISE DES JEUX | X | X | X | |
Loisirs | PARC ASTERIX | X | X | X | |
Loisirs | DISNEYLAND PARIS | X | X | X | |
Loisirs | PMU | X | X | X | |
Loisirs | POKERSTARS.FR | X | X | X | |
Loisirs | WINAMAX | X | X | X | |
Tourisme - Transport | AIR FRANCE | X | X | ||
Tourisme - Transport | TRANSAVIA | X | X | X | |
Tourisme - Transport | BEST WESTERN | X | X | X | |
Tourisme - Transport | BOOKING | X | X | ||
Tourisme - Transport | EXPEDIA | X | X | ||
Tourisme - Transport | HOTELS.COM | X | X | ||
Tourisme - Transport | SOFITEL / ACCOR HOTEL | X | X | ||
Tourisme - Transport | OUI.SNCF | X | X | X | |
Distribution | PRINTEMPS | X | X | X | |
Distribution | LE BHV MARAIS | X | X | X | |
Distribution | LE BON MARCHE | X | X | X | |
Distribution | GALERIES LAFAYETTE | X | X | X | |
Distribution | AUCHAN | X | X | X | |
Distribution | HOURA | X | X | ||
Distribution | CARREFOUR | X | X | X | |
Distribution | MONOPRIX | X | X | X | |
Distribution | PICARD | X | X | X | |
Distribution | LIDL | X | X | X | |
Distribution | E-LECLERC | X | X | X | |
Distribution spécialisée | DARTY | X | X | X | |
Distribution spécialisée | DECATHLON | X | X | X | |
Distribution spécialisée | GO SPORT | X | X | X | |
Distribution spécialisée | NESPRESSO | X | X | X | |
Distribution spécialisée | CASTORAMA | X | X | X | |
Distribution spécialisée | IKEA | X | X | ||
Distribution spécialisée | JARDILAND | X | X | X | |
Distribution spécialisée | LAPEYRE | X | X | X | |
Distribution spécialisée | LEROY MERLIN | X | X | X | |
Distribution spécialisée | TRUFFAUT | X | X | X | |
Distribution spécialisée | LDLC | X | X | X | |
Distribution spécialisée | MARIONNAUD | X | X | X | |
Distribution spécialisée | NOCIBE | X | X | X | |
Distribution spécialisée | SEPHORA | X | X | X | |
E-commerce | VESTIAIRE COLLECTIVE | X | X | X | |
E-commerce | 3 SUISSES | X | X | X | |
E-commerce | AMAZON | X | X | X | |
E-commerce | LA REDOUTE | X | X | X | |
E-commerce | PLACE DES TENDANCES | X | X | X | |
E-commerce | SARENZA | X | X | X | |
E-commerce | SHOWROOMPRIVE.COM | X | X | X | |
E-commerce | SPARTOO | X | X | X | |
E-commerce | VEEPEE | X | X | X | |
Beauté - Cosmétiques | AVENE | X | X | X | |
Beauté - Cosmétiques | BENEFIT | X | X | X | |
Beauté - Cosmétiques | CAUDALIE | X | X | X | |
Beauté - Cosmétiques | CHANEL BEAUTE | X | X | X | |
Beauté - Cosmétiques | CLARINS | X | X | X | |
Beauté - Cosmétiques | CLINIQUE | X | X | X | |
Beauté - Cosmétiques | DIOR PARFUMS | X | X | X | |
Beauté - Cosmétiques | GUERLAIN | X | X | X | |
Beauté - Cosmétiques | L’OREAL PARIS | X | X | X | |
Beauté - Cosmétiques | LANCOME | X | X | X | |
Beauté - Cosmétiques | L'OCCITANE | X | X | X | |
Beauté - Cosmétiques | NIVEA | X | X | X | |
Beauté - Cosmétiques | NUXE | X | X | X | |
Beauté - Cosmétiques | YVES ROCHER | X | X | X | |
Beauté - Cosmétiques | TOPICREM (MAYOLY) | X | X | X | |
Beauté - Cosmétiques | FILORGA | X | X | X | |
Beauté - Cosmétiques | CHARLOTTE TILBURY | X | X | X | |
Luxe | BOUCHERON | X | X | X | |
Luxe | CARTIER | X | X | X | |
Luxe | CHAUMET | X | X | X | |
Luxe | CHLOE | X | X | X | |
Luxe | DIOR COUTURE | X | X | X | |
Luxe | GUCCI | X | X | X | |
Luxe | HERMES | X | X | X | |
Luxe | LOUIS VUITTON | X | X | X | |
Luxe | PRADA | X | X | X | |
Luxe | SAINT LAURENT | X | X | ||
Luxe | VAN CLEEF & ARPELS | X | X | X | |
Luxe | GIVENCHY | X | X | X | |
Luxe | LANCEL | X | X | X | |
Luxe | LONGCHAMP | X | X | X | |
Mode - Accessoires | ETAM | X | X | X | |
Mode - Accessoires | CAMAIEU | X | X | X | |
Mode - Accessoires | KIABI | X | X | X | |
Mode - Accessoires | LACOSTE | X | X | ||
Mode - Accessoires | LE SLIP Français | X | X | X | |
Mode - Accessoires | SANDRO | X | X | X | |
Mode - Accessoires | THE KOOPLES | X | X | X | |
Mode - Accessoires | UNIQLO | X | X | X | |
Mode - Accessoires | ZARA | X | X | ||
Mode - Accessoires | BASH | X | X | X | |
Assurance | ALLIANZ | X | X | X | |
Assurance | AXA ASSURANCE | X | X | X | |
Assurance | DIRECT ASSURANCE | X | X | ||
Assurance | GMF | X | X | ||
Assurance | GROUPAMA | X | X | X | |
Assurance | HARMONIE MUTUELLE | X | X | X | |
Assurance | HUMANIS | X | X | X | |
Assurance | MAAF | X | X | ||
Assurance | MACIF | X | X | X | |
Assurance | MAE | X | X | ||
Assurance | MAIF | X | X | X | |
Assurance | MATMUT | X | X | X | |
Assurance | MMA | X | X | X | |
Assurance | MUTAVIE | X | X | ||
Assurance | APRIL | X | X | X | |
Automobile | AUDI | X | X | X | |
Automobile | BMW | X | X | X | |
Automobile | CARGLASS | X | X | X | |
Automobile | CITROEN | X | X | X | |
Automobile | DS Automobile | X | X | X | |
Automobile | FIAT | X | X | X | |
Automobile | MERCEDES BENZ | X | X | X | |
Automobile | MIDAS | X | X | ||
Automobile | NISSAN | X | X | X | |
Automobile | PEUGEOT | X | X | X | |
Automobile | RENAULT | X | X | X | |
Automobile | SPEEDY | X | X | X | |
Automobile | TOYOTA | X | X | ||
Automobile | LEXUS | X | X | ||
Banque - Finance | AXA BANQUE | X | X | X | |
Banque - Finance | BOURSORAMA | X | X | ||
Banque - Finance | BNP Paribas | X | X | X | |
Banque - Finance | BRED BANQUE POPULAIRE | X | X | X | |
Banque - Finance | CAISSE D'EPARGNE | X | X | ||
Banque - Finance | CIC | X | X | X | |
Banque - Finance | COFIDIS | X | X | X | |
Banque - Finance | CREDIT AGRICOLE | X | X | X | |
Banque - Finance | CREDIT DU NORD | X | X | X | |
Banque - Finance | CREDIT MUTUEL | X | X | X | |
Banque - Finance | MA FRENCH BANK | X | X | ||
Banque - Finance | NICKEL | X | X | X | |
Banque - Finance | FORTUNEO BANQUE | X | X | X | |
Banque - Finance | HELLO BANK! | X | X | X | |
Banque - Finance | HSBC | X | X | X | |
Banque - Finance | ING DIRECT | X | X | ||
Banque - Finance | LA BANQUE POSTALE | X | X | X | |
Banque - Finance | LCL | X | X | X | |
Banque - Finance | MONABANQ | X | X | X | |
Banque - Finance | SOCIETE GENERALE | X | X | X | |
Banque - Finance | SOFINCO | X | X | X | |
Banque - Finance | ORANGE BANK | X | X | ||
Grande consommation | COLGATE | X | X | X | |
Grande consommation | DANONE / DAN-ON | X | X | X | |
Grande consommation | MILKA | X | X | X | |
Grande consommation | FLEURY MICHON | X | X | X | |
Grande consommation | MICHEL ET AUGUSTIN | X | X | X | |
Grande consommation | NESTLE CROQUONS LA VIE | X | X | X | |
Grande consommation | YOPLAIT | X | X | X | |
Grande consommation | LIPTON (UNILEVER) | X | X | X | |
Immobilier | ACTION LOGEMENT | X | X | X | |
Immobilier | ALTAREA COGEDIM | X | X | X | |
Immobilier | BOUYGUES IMMOBILIER | X | X | X | |
Immobilier | CENTURY 21 | X | X | X | |
Immobilier | LAFORET | X | X | ||
Immobilier | NEXITY | X | X | X | |
Immobilier | PAP.FR | X | X | X | |
Immobilier | PARUVENDU.FR | X | X | X | |
Immobilier | SELOGER | X | X | X | |
Immobilier | VINCI IMMOBILIER | X | X | X | |
Information - Média | ARTE | X | X | X | |
Information - Média | FRANCE TELEVISIONS | X | X | X | |
Information - Média | LE FIGARO | X | X | X | |
Information - Média | LE MONDE | X | X | X | |
Information - Média | LES ECHOS | X | X | ||
Information - Média | L'EXPRESS | X | X | X | |
Information - Média | M6 | X | X | X | |
Information - Média | TELERAMA | X | X | X | |
Information - Média | TF1 | X | X | X | |
Information - Média | BAYARD JEUNESSE | X | X | X | |
Information - Média | DISNEY + | X | X | ||
Services au public | TOTAL DIRECT ENERGIE | X | X | X | |
Services au public | EAU DE PARIS | X | X | X | |
Services au public | EDF | X | X | ||
Services au public | ENGIE | X | X | ||
Services au public | LA POSTE | X | X | X | |
Services au public | RATP | X | X | X | |
Services au public | SERVICE-PUBLIC.FR | X | X | X | |
Services au public | TOTAL | X | X | X | |
Services au public | TRANSILIEN | X | X | ||
Services au public | VEOLIA EAU D'ILE-DE-France | X | X | X |