Le Baromètre Qualiweb mesure chaque année la qualité de la relation client sur différents canaux digitaux.
L’étude menée au cours du dernier trimestre 2022 couvre cette année un panel d’environ 250 entreprises sur 16 secteurs d’activité.
| Secteur | Site | Canal testé : Mail | Canal testé : Facebook | Canal testé : Twitter | Canal testé : Instagram |
|---|---|---|---|---|---|
| Annonces - Bons plans | ADOPTE UN MEC | X | X | X | X |
| Annonces - Bons plans | BADOO | X | X | X | X |
| Annonces - Bons plans | BLABLACAR | X | X | X | X |
| Annonces - Bons plans | GETAROUND | X | X | X | X |
| Annonces - Bons plans | KLAXIT | X | X | X | X |
| Annonces - Bons plans | CITYGO | X | X | X | X |
| Annonces - Bons plans | LEBONCOIN | X | X | X | X |
| Annonces - Bons plans | MEETIC | X | X | X | X |
| Annonces - Bons plans | DISONS DEMAIN | X | X | X | |
| Annonces - Bons plans | OUICAR | X | X | X | X |
| Annonces - Bons plans | HAPPN | X | X | X | X |
| Annonces - Bons plans | JOB TEASER | X | X | X | |
| Annonces - Bons plans | METEOJOB | X | X | X | |
| Annonces - Bons plans | VINTED | X | X | X | |
| Annonces - Bons plans | SWIMMY | X | X | X | |
| Loisirs | BWIN | X | X | X | X |
| Loisirs | BETCLIC | X | X | X | X |
| Loisirs | CHEERZ | X | X | X | X |
| Loisirs | UNIBET | X | X | X | X |
| Loisirs | SORARE | X | X | ||
| Loisirs | POKERSTARS | X | X | X | |
| Loisirs | WINAMAX | X | X | X | X |
| Loisirs | FRANCAISE DES JEUX | X | X | X | X |
| Loisirs | LE PUY DU FOU | X | X | X | X |
| Loisirs | DISNEYLAND PARIS | X | X | X | |
| Loisirs | PMU | X | X | X | X |
| Loisirs | UGC | X | X | X | X |
| Loisirs | PATHE GAUMONT | X | X | X | |
| Loisirs | MUSEE DU LOUVRE | X | X | X | X |
| Loisirs | DEEZER | X | X | X | X |
| Loisirs | GRAND PALAIS | X | X | X | X |
| Tourisme-Transport | AIR FRANCE | X | X | X | |
| Tourisme-Transport | TRANSAVIA | X | X | X | X |
| Tourisme-Transport | BEST WESTERN | X | X | X | X |
| Tourisme-Transport | BOOKING | X | X | X | |
| Tourisme-Transport | EXPEDIA | X | X | X | |
| Tourisme-Transport | HOTELS.COM | X | |||
| Tourisme-Transport | SOFITEL / ACCOR HOTEL | X | X | X | X |
| Tourisme-Transport | SNCF CONNECT | X | X | X | |
| Tourisme-Transport | TRIVAGO | X | X | X | X |
| Tourisme-Transport | KAYAK | X | X | X | |
| Tourisme-Transport | SKYSCANNER | X | X | X | |
| Tourisme-Transport | CENTER PARCS | X | X | X | X |
| Distribution | PRINTEMPS | X | X | X | X |
| Distribution | LE BHV MARAIS (24S) | X | X | X | X |
| Distribution | LE BON MARCHE | X | X | X | X |
| Distribution | AUCHAN | X | X | X | X |
| Distribution | GALERIES LAFAYETTE | X | X | X | X |
| Distribution | HOURA | X | X | X | |
| Distribution | FRANPRIX | X | X | X | X |
| Distribution | NATURALIA | X | X | X | X |
| Distribution | CARREFOUR | X | X | X | X |
| Distribution | INTERMARCHE | X | X | X | X |
| Distribution | LIDL | X | X | X | X |
| Distribution | MONOPRIX | X | X | X | X |
| Distribution | PICARD | X | X | X | X |
| Distribution | E-LECLERC | X | X | X | |
| Distribution spécialisée | FNAC DARTY | X | X | X | |
| Distribution spécialisée | DECATHLON | X | X | X | X |
| Distribution spécialisée | GO SPORT | X | X | X | X |
| Distribution spécialisée | INTERSPORT | X | X | X | X |
| Distribution spécialisée | NESPRESSO | X | X | X | |
| Distribution spécialisée | CASTORAMA | X | X | X | X |
| Distribution spécialisée | IKEA | X | X | X | |
| Distribution spécialisée | JARDILAND | X | X | X | X |
| Distribution spécialisée | LAPEYRE | X | X | X | X |
| Distribution spécialisée | LEROY MERLIN | X | X | X | X |
| Distribution spécialisée | TRUFFAUT | X | X | X | X |
| Distribution spécialisée | LDLC | X | X | X | X |
| Distribution spécialisée | MARIONNAUD | X | X | X | X |
| Distribution spécialisée | NOCIBE | X | X | X | X |
| Distribution spécialisée | SEPHORA | X | X | X | |
| Distribution spécialisée | MAISONS DU MONDE | X | X | X | |
| E-Commerce | 3 SUISSES | X | X | X | X |
| E-Commerce | AMAZON | X | X | ||
| E-Commerce | ALIEXPRESS | X | X | X | |
| E-Commerce | LA REDOUTE | X | X | X | X |
| E-Commerce | PLACE DES TENDANCES | X | X | X | X |
| E-Commerce | SARENZA | X | X | X | X |
| E-Commerce | SHOWROOMPRIVE.COM | X | X | X | X |
| E-Commerce | SPARTOO | X | X | X | X |
| E-Commerce | BACKMARKET | X | X | X | |
| E-Commerce | VEEPEE | X | X | X | X |
| E-Commerce | VESTIAIRE COLLECTIVE | X | X | X | |
| E-Commerce | RAKUTEN | X | X | X | |
| E-Commerce | JAPHY | X | X | X | |
| E-Commerce | REGLO | X | X | X | |
| E-Commerce | RHINOSHIELD | X | X | X | X |
| Beauté - Cosmétiques | AVENE | X | X | X | X |
| Beauté - Cosmétiques | CAUDALIE | X | X | X | X |
| Beauté - Cosmétiques | CHANEL BEAUTE | X | X | X | |
| Beauté - Cosmétiques | CLARINS | X | X | X | X |
| Beauté - Cosmétiques | CLINIQUE | X | X | ||
| Beauté - Cosmétiques | DIOR PARFUMS | X | X | X | |
| Beauté - Cosmétiques | GUERLAIN | X | X | X | |
| Beauté - Cosmétiques | L’OREAL PARIS | X | X | X | X |
| Beauté - Cosmétiques | L'OCCITANE | X | X | X | X |
| Beauté - Cosmétiques | NIVEA | X | X | X | X |
| Beauté - Cosmétiques | NUXE | X | X | X | X |
| Beauté - Cosmétiques | YVES ROCHER | X | X | X | X |
| Beauté - Cosmétiques | OH MY CREAM | X | X | X | |
| Beauté - Cosmétiques | BIODERMA | X | X | X | X |
| Beauté - Cosmétiques | FILORGA | X | X | X | X |
| Beauté - Cosmétiques | AVRIL BEAUTE | X | X | X | |
| Luxe | CARTIER | X | X | X | |
| Luxe | CHAUMET | X | X | X | |
| Luxe | DIOR COUTURE | X | X | X | |
| Luxe | GUCCI | X | X | X | |
| Luxe | HERMES | X | X | X | |
| Luxe | LOUIS VUITTON | X | X | X | |
| Luxe | PRADA | X | X | X | |
| Luxe | SAINT LAURENT | X | X | ||
| Luxe | VAN CLEEF & ARPELS | X | X | X | |
| Luxe | FENDI | X | X | X | |
| Luxe | ROLEX | X | |||
| Luxe | HUBLOT | X | X | X | |
| Luxe | TAG HEUER | X | X | ||
| Luxe | BREITLING | X | X | X | X |
| Mode-Accessoires | LANCEL | X | X | X | |
| Mode-Accessoires | LONGCHAMP | X | X | X | X |
| Mode-Accessoires | CLAUDIE PIERLOT | X | X | X | X |
| Mode-Accessoires | ETAM | X | X | X | X |
| Mode-Accessoires | LACOSTE | X | X | X | X |
| Mode-Accessoires | LE SLIP Français | X | X | X | X |
| Mode-Accessoires | MAJE | X | X | X | |
| Mode-Accessoires | SANDRO | X | X | X | |
| Mode-Accessoires | THE KOOPLES | X | X | X | X |
| Mode-Accessoires | UNIQLO | X | X | X | |
| Mode-Accessoires | ZARA | X | X | ||
| Mode-Accessoires | BASH | X | X | X | |
| Mode-Accessoires | AIGLE | X | X | X | X |
| Mode-Accessoires | H&M | X | X | ||
| Mode-Accessoires | ZADIG & VOLTAIRE | X | X | X | |
| Assurance | ALLIANZ | X | X | X | X |
| Assurance | AXA ASSURANCE | X | X | X | X |
| Assurance | DIRECT ASSURANCE | X | X | X | |
| Assurance | GMF | X | X | ||
| Assurance | GROUPAMA | X | X | X | X |
| Assurance | HARMONIE MUTUELLE | X | X | X | X |
| Assurance | HUMANIS | X | X | X | |
| Assurance | MAAF | X | X | X | |
| Assurance | MACIF | X | X | X | X |
| Assurance | MAE | X | X | X | |
| Assurance | MAIF | X | X | X | |
| Assurance | MATMUT | X | X | X | X |
| Assurance | MMA | x | X | X | |
| Assurance | MUTAVIE | X | X | ||
| Assurance | ECA ASSURANCES | X | X | ||
| Assurance | LUKO | X | X | X | X |
| Assurance | LEOCARE | X | X | X | |
| Assurance | ACHEEL | X | X | X | X |
| Assurance | INDEEZ | X | |||
| Automobile | AUDI | X | X | X | X |
| Automobile | BMW | X | X | X | X |
| Automobile | CARGLASS | X | X | X | X |
| Automobile | CITROEN | X | X | X | X |
| Automobile | DS Automobile | X | X | X | X |
| Automobile | FIAT | X | X | X | X |
| Automobile | MERCEDES BENZ | X | X | X | X |
| Automobile | MIDAS | X | |||
| Automobile | NISSAN | X | X | X | X |
| Automobile | PEUGEOT | X | X | X | X |
| Automobile | RENAULT | X | X | X | X |
| Automobile | SPEEDY | X | X | X | |
| Automobile | TOYOTA | X | X | X | X |
| Automobile | TESLA | X | |||
| Banque - Finance | AXA BANQUE | X | X | ||
| Banque - Finance | BNP Paribas | X | X | X | X |
| Banque - Finance | BOURSORAMA | X | X | X | X |
| Banque - Finance | CAISSE D'EPARGNE | X | X | X | |
| Banque - Finance | CIC | X | X | X | X |
| Banque - Finance | COFIDIS | X | X | X | X |
| Banque - Finance | CREDIT AGRICOLE | X | X | X | |
| Banque - Finance | CREDIT DU NORD | X | X | X | X |
| Banque - Finance | CREDIT MUTUEL | X | X | X | X |
| Banque - Finance | MA FRENCH BANK | X | X | X | |
| Banque - Finance | NICKEL | X | X | X | X |
| Banque - Finance | FORTUNEO BANQUE | X | X | X | |
| Banque - Finance | ONEY | X | X | X | X |
| Banque - Finance | HELLO BANK! | X | X | X | |
| Banque - Finance | ING DIRECT | X | |||
| Banque - Finance | LA BANQUE POSTALE | X | X | X | X |
| Banque - Finance | LCL | X | X | X | X |
| Banque - Finance | MONABANQ | X | X | X | X |
| Banque - Finance | SOCIETE GENERALE | X | X | X | X |
| Banque - Finance | SOFINCO | X | X | X | X |
| Banque - Finance | ORANGE BANK | X | X | ||
| Banque - Finance | CETELEM | X | X | X | |
| Banque - Finance | LYDIA | X | X | ||
| Grande Consommation | COLGATE | X | X | X | |
| Grande Consommation | DAN-ON | x | X | X | X |
| Grande Consommation | FLEURY MICHON | X | X | X | X |
| Grande Consommation | MICHEL ET AUGUSTIN | X | X | X | |
| Grande Consommation | NESTLE CROQUONS LA VIE | X | X | X | |
| Grande Consommation | DYSON | x | X | X | X |
| Grande Consommation | APPLE | X | X | ||
| Grande Consommation | SAMSUNG | X | X | X | X |
| Grande Consommation | THERMOMIX | X | X | X | |
| Grande Consommation | BOSE | X | X | X | |
| Grande Consommation | SHURE | X | X | X | |
| Information-Média | ARTE | X | X | X | X |
| Information-Média | FRANCE TELEVISIONS | X | X | X | X |
| Information-Média | LE FIGARO | X | X | X | X |
| Information-Média | BAYARD JEUNESSE | X | X | X | X |
| Information-Média | LE MONDE | X | X | X | X |
| Information-Média | LES ECHOS | X | X | X | X |
| Information-Média | L'EXPRESS | X | X | X | X |
| Information-Média | M6 | X | X | X | |
| Information-Média | TELERAMA | X | X | X | X |
| Information-Média | TF1 | X | X | X | X |
| Service au public | MINISTERE EDUCATION NATIONALE | X | X | X | X |
| Service au public | EAU DE PARIS | X | X | X | X |
| Service au public | EDF | X | X | X | |
| Service au public | ENGIE | X | X | X | X |
| Service au public | LA POSTE | X | X | X | X |
| Service au public | RATP | X | X | X | X |
| Service au public | SERVICE-PUBLIC.FR | X | X | ||
| Service au public | TOTALENERGIES | X | X | X | X |
| Service au public | TRANSILIEN | X | X | X | |
| Service au public | VEOLIA EAU D'ILE-DE-FRANCE | X | X | X | X |
| Service au public | DPD | X | X | X | X |
| Service au public | HOMESERVE | X | X | X | X |
| Service au public | O2 | X | X | X | X |
| Service au public | EDENRED | X | X | X | X |
| Service au public | DOCTOLIB | X | X | X | X |
| Immobilier | NEXITY | X | X | X | X |
| Immobilier | BOUYGUES IMMOBILIER | X | X | X | X |
| Immobilier | COGEDIM | X | X | X | X |
| Immobilier | VINCI IMMOBILIER | X | X | X | X |
| Immobilier | PAP | X | X | X | X |
| Immobilier | IAD France | X | X | X | X |
| Immobilier | SELOGER | X | X | X | X |
| Immobilier | PARUVENDU | X | X | X | X |
| Immobilier | CENTURY 21 | X | X | X | X |
| Immobilier | LAFORET | X | X | X | X |
| Immobilier | ACTION LOGEMENT | X | X | X | |
| Immobilier | BIEN ICI | X | X | X | X |
| Immobilier | FAC HABITAT | X | X | X |
